NTP Customer Claims Process
Use our warranties offers to protect your investment and your bottom line.
NTP Customer Claims Process
- Customer contacts NTP at 877-950–3200 (24*/7/365)
- Customer requests NTP approval BEFORE authorizing or starting repairs
- NTP assists with finding an authorized dealer
- NTP analyzes dealer findings and verifies failure
- NTP reviews dealer estimate and approves covered** work to vehicle
- Dealer completes repair
- NTP settles invoice directly with dealer
* Callers after 5:30 p.m. (EST) must leave a message for the on-call claims analyst. The call will be returned within minutes.
** Repaired components must be covered under the NTP service contract. All repairs outside of those components will not be covered.
NTP is the largest independent used truck warranty company in North America.